The workshop will develop interpersonal communication tools and techniques for remote negotiation. The objective is to improve skills for negotiations conducted via e-mail correspondence and/or telephone and the ability to create trust and reach agreement while overcoming the challenges of distance.
Target Audience
Members of an organization that may use remote communications to arrive at an agreement

Desired Outcomes
Participants will achieve:
• Better agreements for themselves and their organization
• Improved relationships among the parties
• Less cost and improved performance
Performance Indicators
Participants will apply the best practices shared in the workshop in order to
• Feel more confident while negotiating using email.
• Take advantage of the email medium to ask more open questions and receive more information that would help with the negotiations
• Include relationship-building messages in their emails when appropriate.
• Improve on their BATNA – Best Alternative To A Negotiated Agreement

Learning Objectives
Upon completion of the workshop, participants will be able to:
1. Describe a desirable flow chart for the process of negotiation.
2. Analyze a party using the 7 elements in preparation for negotiating via email.
3. Formulate questions strategically.
4. Identify effective uses and constraints regarding the use of e-mail.
5. Avoid email communication traps while negotiating using those media.
6. Apply the techniques for effective email communication.
One day course